Updated: 27 August 2026
This Agreement has two parts. Part A – License Terms sets out the terms on which Vericatch Solutions (“Vericatch,” “we,” “us,” or “our”) licenses its electronic logbook product to you, as described below. Part B – Privacy Policy explains how Vericatch collects, uses, discloses, and protects your personal information.
Vericatch’s software product, FisheriesApp, now in its second generation as FisheriesApp2, provides electronic logbook (“ELOG”) functionality across a range of fisheries reporting specifications. In this Agreement, “Vericatch ELOG(s)” means one or more of Vericatch’s electronic logbook products, and may be referred to interchangeably as “Vericatch ELOG(s),” “FisheriesApp,” “FisheriesApp2,” or the “App.” As people may subscribe to use one or more ELOG with Vericatch, we say ELOG(s) to mean one or more ELOGs. “ELOG” is a generic industry term and is not, by itself, a trademark of Vericatch; “Vericatch” and “FisheriesApp” are trademarks of Vericatch Solutions, as further described in Section A8.
By creating Vericatch ELOG(s) account, or accessing or using Vericatch ELOG(s), you agree to both Part A and Part B of this Agreement.
Contents
A3. Subscription Term and Automatic Renewal
A6. Acceptable Use and Restrictions
A7. Your Data and Regulatory Reporting
A14. Governing Law and Dispute Resolution
Part A – License Terms
A1. Acceptance
By creating Vericatch ELOG(s) account, clicking “I Agree,” or otherwise accessing or using Vericatch ELOG(s), you confirm that you have read, understood, and agree to be bound by this Agreement. If you do not agree, do not access or use Vericatch ELOG(s). You confirm that you are of the age of majority in your province, state, or country of residence, and that you meet the age requirement described in Part B, “Children’s Information.”
A2. Grant of License
Subject to your compliance with this Agreement and payment of the applicable subscription fee, Vericatch grants you a personal, non-exclusive, non-transferable, revocable, limited license to access and use Vericatch ELOG(s), solely for your own use in connection with your fishing or fisheries management activities.
This license is issued to one individual only. You may install and use Vericatch ELOG(s) on multiple devices that you personally own or control, as permitted under Section A5 (Permitted Platforms), provided the license is not shared with, or used on behalf of, any other individual. Your Vericatch ELOG(s) login credentials are personal to you and must not be shared, sold, rented, or transferred to any other person.
Vericatch may also make Vericatch ELOG(s) available to you on a trial basis, free of charge, for a limited period, and in a version that does not permit the submission of real data to any recipient, including government authorities (a “Trial”). Except as otherwise stated in this Section A2, all terms of this Agreement apply equally to your access to and use of a Vericatch ELOG during a Trial, including this license grant, the restrictions in Section A6, the disclaimer of warranties in Section A11, and the limitation of liability in Section A12. Vericatch may modify, suspend, or end a Trial, or your access to it, at any time and in its sole discretion, and no data entered during a Trial is submitted to, or relied upon by, any government authority. If you purchase a paid subscription following a Trial, the Subscription Term and automatic renewal terms in Section A3 apply from the date of purchase. Activity related data entered in Trial ELOG(s) will be deleted at the end of the Trial period.
A3. Subscription Term and Automatic Renewal
Vericatch ELOG(s) are provided on a subscription basis. Your initial subscription term is one (1) year from the date of purchase (the “Subscription Term”). Unless you cancel before the end of the then-current Subscription Term, your subscription will automatically renew for successive one (1) year terms, and you authorize Vericatch (or its payment processor, Stripe) to charge your payment method on file for each renewal at the then-current subscription price.
You may cancel automatic renewal at any time through your account settings or by contacting us using the information in Part B, “Contact Us.” Cancellation takes effect at the end of the current Subscription Term; no partial refunds are provided for the unused portion of a term unless required by law.
We may change subscription pricing for future renewal terms and will provide you with reasonable advance notice before any price change takes effect.
A4. Fees and Payment
Subscription fees are payable in advance and processed through our third-party payment processor, Stripe, as described in Part B. Vericatch does not collect or store your payment card details. You are responsible for keeping your payment information current; if a renewal payment fails, we may suspend or terminate your access to Vericatch ELOG(s) until payment is resolved.
A5. Permitted Platforms
Vericatch ELOG(s) may be accessed (a) through a supported web browser on a desktop or laptop computer, (b) as an application installed on a supported mobile phone or tablet, or (c) through any other device or platform supported or recommended by Vericatch from time to time. You are responsible for ensuring your device and internet connection meet the minimum requirements to run Vericatch ELOG(s), and for any data or carrier charges associated with your use of Vericatch ELOG(s).
A6. Acceptable Use and Restrictions
You agree that you will not, and will not permit any other person to:
- copy, modify, reverse engineer, decompile, or disassemble Vericatch ELOG(s), except to the extent this restriction is prohibited by law;
- sell, rent, lease, sublicense, distribute, or otherwise transfer the license granted here to any other person;
- share your account credentials with, or grant access to your account to, any other individual;
- use Vericatch ELOG(s) for any unlawful purpose, or in a manner that violates applicable fisheries, conservation, or reporting laws and regulations;
- knowingly submit false, inaccurate, or misleading catch data or other information through Vericatch ELOG(s);
- interfere with or disrupt the operation of Vericatch ELOG(s), or attempt to gain unauthorized access to any part of it, other users’ accounts, or Vericatch’s systems; or
- use Vericatch ELOG(s) in any way that infringes the intellectual property or other rights of Vericatch or any third party.
A7. Your Data and Regulatory Reporting
Vericatch ELOG(s) are designed to help you record and submit fishing and catch-related data, which may in turn be shared with appropriate government authorities such as the Canadian Department of Fisheries and Oceans, as described in Part B. You are solely responsible for the accuracy and completeness of the data you enter into Vericatch ELOG(s) and for meeting your own legal and regulatory reporting obligations. Vericatch does not review, verify, or guarantee the accuracy of the data you submit, and use of Vericatch ELOG(s) does not replace your responsibility to comply with applicable fisheries laws and regulations.
A8. Intellectual Property
Vericatch ELOG(s), including its software, design, text, graphics, logos, and all related intellectual property, is owned by Vericatch (or its licensors) and is protected by copyright, trademark, and other laws. Except for the limited license granted in this Agreement, no rights, title, or interest in Vericatch ELOG(s) are transferred to you. Vericatch, FisheriesApp, FisheriesApp2, and KnowYour.Fish are trademarks of Vericatch Solutions. “ELOG” and “ELOGs” are generic industry terms and are not, by themselves, trademarks of Vericatch.
A9. Updates and Availability
We may update, modify, or change features of Vericatch ELOG(s) from time to time, including to improve functionality or security, or to comply with regulatory requirements. We will make reasonable efforts to notify you of material changes. We do not guarantee that Vericatch ELOG(s) will be available at all times, uninterrupted, or free of errors, and we may suspend access for maintenance or other operational reasons.
A10. Term and Termination
This Agreement remains in effect for as long as you hold an active Vericatch ELOG(s) subscription. We may suspend or terminate your license and access to Vericatch ELOG(s), with notice where reasonably practicable, if you breach this Agreement, fail to pay applicable fees, or engage in conduct we reasonably believe is unlawful, fraudulent, or harmful to Vericatch, other users, or third parties. You may terminate this Agreement at any time by cancelling your subscription and ceasing to use Vericatch ELOG(s).
Where this Agreement ends because your subscription is cancelled or not renewed, you may continue to access and use Vericatch ELOG(s) until the end of your then-current paid Subscription Term. After that date, your license is limited solely to reviewing previously submitted records, to the extent required by government or other applicable law; all other use of Vericatch ELOG(s) must stop and the platform will become blocked and inaccessible. This does not limit our right, described above, to suspend or terminate your access earlier where you have breached this Agreement, failed to pay applicable fees, or engaged in unlawful conduct. Provisions that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, and governing law — will continue to apply. Our retention of any personal information after termination is governed by Part B.
A11. Disclaimer of Warranties
To the fullest extent permitted by law, Vericatch ELOG(s) are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement. Vericatch does not warrant that Vericatch ELOG(s) will be uninterrupted, error-free, or completely secure, or that it will meet your specific requirements.
A12. Limitation of Liability
To the fullest extent permitted by law, Vericatch and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, revenue, or profits, arising out of or related to your use of, or inability to use, Vericatch ELOG(s), even if advised of the possibility of such damages. Vericatch’s total aggregate liability arising out of or related to this Agreement will not exceed the amount you paid to Vericatch for Vericatch ELOG(s) in the twelve (12) months immediately preceding the event giving rise to the claim. Nothing in this Agreement limits any liability that cannot be limited or excluded under applicable law, including for residents of jurisdictions that do not allow certain limitations.
A13. Indemnification
You agree to indemnify and hold harmless Vericatch and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your breach of this Agreement, your misuse of Vericatch ELOG(s), or your violation of any law or the rights of a third party.
A14. Governing Law and Dispute Resolution
This Agreement is governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles. You and Vericatch agree to submit to the exclusive jurisdiction of the courts located in Vancouver, British Columbia, for any dispute arising out of or relating to this Agreement, subject to any mandatory consumer protection or other laws of your country or province of residence that cannot be waived and that entitle you to bring a claim in your local courts.
A15. General Provisions
Entire Agreement
This Agreement, comprised of these License Terms (Part A) and the Privacy Policy (Part B), constitutes the entire agreement between you and Vericatch regarding Vericatch ELOG(s) and supersedes any prior agreements relating to its subject matter.
Severability
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
No Waiver
Our failure to enforce any provision of this Agreement is not a waiver of our right to do so later.
Assignment
You may not assign or transfer this Agreement without our prior written consent. We may assign this Agreement in connection with a merger, acquisition, or sale of assets, as described in Part B.
Changes to this Agreement
We may update this Agreement from time to time. We will post the updated Agreement with a revised effective date and, where required by law, provide additional notice. Your continued use of Vericatch ELOG(s) after changes take effect constitutes your acceptance of the revised Agreement.
Language
This Agreement (comprised of these License Terms (Part A) and the Privacy Policy (Part B)) is prepared and published in both English and French. Where available, Vericatch will generally display the version corresponding to your browser’s or device’s language settings, and you may select your preferred language directly within Vericatch ELOG(s) or on our website where technically available.
We have taken care to ensure the French version accurately and completely reflects the English version. However, if there is any conflict, ambiguity, or difference in interpretation between the English and French versions of this Agreement, the English version will govern and control, except where applicable law provides otherwise.
Contact
Questions about these License Terms can be directed to the contact information provided in Part B, “Contact Us.”
Part B – Privacy Policy
Vericatch Solutions (“Vericatch”, “we” or “our”) is committed to protecting your privacy and safeguarding your personal information. The purpose of this privacy policy is to inform you about our privacy practices, including how we collect, use and disclose your personal information.
This privacy policy relates to all of our activities, including our website located at https://vericatch.com//, as well as our applications such as ELOGS, FisheriesApp, FisheriesApp2 and KnowYour.Fish (together the “Website”), unless we have provided you with a separate privacy policy for a particular product, service or activity.
Please review this privacy policy carefully. By submitting your personal information to us, by registering for or using any of the services we offer, by using our website, or by voluntarily interacting with us, you consent to our collecting, using and disclosing your personal information as set out in this privacy policy, as revised from time to time.
WHAT’S IN THIS PRIVACY POLICY?
Meaning of Personal Information
Personal Information We Collect
How We Use Your Personal Information and Applicable Legal Bases
How We Share Your Personal Information
Retention of Personal Information
Rights Regarding Your Personal Information
International Transfer and Storage of Information
Third Party Websites and Services
Meaning of Personal Information
“Personal information” means information that directly or indirectly identifies an individual. This information may include, but is not limited to, your name, mailing address, e-mail address and telephone number.
Personal information does not include information that has been anonymized in such a way that there is no serious possibility it can be used to identify an individual, whether on its own or in combination with other information.
Personal Information We Collect
When you visit our Website and the various areas linked to personal accounts, we collect some personal information about you. For more information, please click here
The personal information we collect is generally in one or more of the following categories.
- For individuals who use our products and services, including our Website, we may collect information from you or from your use of our products or services or from your activities on the site.Information we may be required to collect by your government, including identity information and fishing activity. For example, if you are in Canada, we may provide information such as fisher identification number, preferred language, and first and last name of the captain to the Canadian Department of Fisheries and Oceans.
- Information you submit to us through your use of our products or services:
- Through applications such as ELOGS, we may collect your first and last name, email address, encrypted password, phone number, fishing licence number, vessel name, vessel registration number, ELOGS key, information about your role (for example, fisher or fishery manager). We may also collect other personal information that you voluntarily provide us in the available user-defined fields.
- When you participate in our Test Crew program, we may collect your first and last name, email address province or territory, fishing area, what species you fish for, your fishing season, and type of device used.
- Catch Data, i.e. fishing areas, which may include messages, materials, data, text, commercial information, sounds, photos, videos, graphics, code or applications that contain personal information.
- Information we automatically collect: log data and information relating to your use of our products and services.
Like most websites and other Internet services, we may collect certain technical and device information about your use of our website. Such information may include your Internet protocol address, information about your device, browser and operating system, and the date and time of your visit.
We may also use “cookies” or enlist third party services which use cookies to track your preferences and activities on our website. Cookies are small data files transferred to your computer’s hard-drive by a website. They keep a record of your preferences, making your subsequent visits to the site more efficient. With your consent, we may also use them to identify you, and for locating, tracking or profiling purposes. Cookies or similar technologies may be stored locally on mobile devices or on computer servers operated or controlled by our third-party service providers. We may employ third party service providers to place advertisements about our products, Services and applications on other websites. The use of cookies or other similar technologies by such third parties is governed by their privacy policies. You may limit the automatic collection of certain information on our Website by deciding not to activate the cookies using your browser options. Please be aware that disabling cookies may prevent you from using specific features on our Website. You can also visit http://www.allaboutcookies.org for an overview of how to manage cookies on most common browsers. - Other Interactions. For individuals who otherwise interact with us, whether in person, by phone or email, through social media or otherwise, including individuals who might be interested in acquiring our products or services, who sign-up to receive newsletters or other communications, or who respond to surveys and questionnaires, we may collect information that you provide to us during these interactions. This information may include your name, e-mail address other contact information, and how we originally obtained your contact information (for example, at an event). With your express consent only, we may record interactions such as phone calls.
How We Use Your Personal Information and Applicable Legal Bases
Vericatch collects, uses, discloses and retains your personal information, with your consent or as permitted or required by law, to provide and improve our services to you. We also use it to meet our legal obligations. For more information, please click here
We collect, use and disclose your personal information with your consent or as permitted or required by law. Subject to applicable laws, your consent may be express or implied, depending on the circumstances and the sensitivity of the personal information in question. If you choose to provide personal information to us, we assume that you consent to the collection, use and disclosure of your personal information as outlined in this privacy policy.
Typically, we will seek your consent at the time your personal information is collected. Where we want to use your personal information for a purpose not previously identified to you at the time of collection, we will seek your consent prior to our use of such information for this new purpose.
You may withdraw your consent to our collection, use or disclosure of your personal information at any time by contacting us using the contact information in the “Contact Us” section below. However, before we implement the withdrawal of consent, we may require proof of your identity. In some cases, withdrawal of your consent may mean that we will no longer be able to provide certain products or services.
If you provide personal information about another individual to us, it is your responsibility to obtain the consent of that individual to enable us to collect, use and disclose his or her information as described in this privacy policy.
We may use your personal information and other information for purposes such as:
- to provide you with our products and services and to support your use of our products and services. Applicable legal basis under the General Data Protection Regulation (“GDPR”): performance of a contract;
- to protect the security or integrity, to help us address problems with and improve the Website, and/or our products and services. Applicable legal basis under the GDPR: legitimate interest;
- to request feedback and otherwise contact you about your use of the Website and/or our products and services. Applicable legal basis under the GDPR: consent;
- to notify you about important changes to our Website and/or our products and services. Applicable legal basis under the GDPR: performance of a contract;
- for our internal business purposes, such as to analyze trends and statistics, for audits, to develop new products, to enhance our websites, to improve our products and services, to identify usage trends and to determine the effectiveness of our promotional campaigns. Applicable legal basis under the GDPR: legitimate interest;
- to prevent, detect and investigate activity and transactions that are suspicious, fraudulent, or violate our Terms and Conditions. Applicable legal basis under the GDPR: legal obligation;
- to contact you if necessary regarding your transactions with us, changes to our terms, conditions, and policies and/or for other administrative purposes. Applicable legal basis under the GDPR: performance of a contract;
- in an emergency situation to protect your personal safety or that of site visitors or any third party. Applicable legal basis under the GDPR: legal obligation;
- with your consent when required, to communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions;
- to comply with our obligations under applicable laws; Applicable legal basis under the GDPR: legal obligation; or
- as otherwise required or authorized by law.
We may use your personal information and other information for purposes for which we have obtained your consent, and for such other purposes as may be permitted or required by applicable law.
How We Share Your Personal Information
We may provide your personal information to our service providers and partners to provide our services. We may also disclose your personal information to meet a legal obligation or to enforce our rights. For more information, please click here
We rely on third party services providers to perform a variety of services on our behalf, including without limitation, vendors, consultants and credit card or payment processing companies (“Service Providers”). When we engage Service Providers who manage customer information on our behalf and/or perform services on our behalf, such as conducting surveys, sending communications or helping prevent fraudulent transactions, we may share your personal information with such Service Providers under the requirement that such personal information is used only to provide services to us.
Please find below a non-exhaustive list of the Service Providers we use, as well as links to their respective privacy policies:
Mailchimp (for marketing emails): https://www.intuit.com/privacy/statement/
Pipedrive (for customer relations management): https://www.pipedrive.com/en/privacy
WordPress (to manage certain sections of our website): https://en-ca.wordpress.org/about/privacy/
Stripe: (online payment process service provider): https://stripe.com/fr-ca/privacy. Note that we collect information such as payment status (payment success/failure), subscription status (active/inactive), duration of subscription, end date of description, and Stripe customer ID.
We do not collect payment card information. If you make an online payment using a payment card, such as a credit card or debit card, you are connected directly to Stripe and your payment card information is collected and processed by that service provider.
If we provide your information to service providers, then we require that the service providers maintain the confidentiality of your personal information and keep your personal information secure. We also require that they only use your personal information for the limited purposes for which it is provided. When our service providers no longer need your personal information for those limited purposes, we require that they dispose of the personal information. We do not authorize the service providers to disclose your personal information to unauthorized parties or to use your personal information for their direct marketing purposes. If you would like more information about our service providers, please contact us using the contact information in the “Contact Us” section below.
Additionally, we may use and disclose your information when we believe such use or disclosure is permitted, necessary or appropriate:
(a) under applicable law, including laws outside your country of residence;
(b) to comply with legal processes;
(c) to respond to requests from public and government authorities
(d) to enforce the terms of the agreements for our products and services;
(e) to protect our operations or those of any of our affiliates or subsidiaries;
(f) to protect our rights, privacy, safety or property, and/or those of our affiliates, you or others; and
(g) to allow us to pursue available remedies or limit the damages that we may sustain. In addition, we may transfer your personal information and other information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, brands, affiliates, subsidiaries or other assets.
If we otherwise intend to disclose your personal information to a third party, we will identify that third party and the purpose for the disclosure, and obtain your consent.
Opting Out of Communications
If you no longer want to receive marketing-related emails from us, you may opt out of receiving marketing-related emails by clicking the “unsubscribe” link at the bottom of any email you receive from us, or, if you created an online account when you registered to receive our emails, you may log-in to your account and make changes to your communication preferences. You may also opt out by using the contact information in the “Contact Us” section below.
We will endeavour to respond to your opt-out request promptly, but we ask that you please allow us a reasonable time to process your request. Please note that if you opt-out from receiving marketing-related emails, we may still need to send you communications about your use of our products or services, or other matters.
Retention of Personal Information
We will use, disclose or retain your personal information only for as long as necessary to fulfill the purposes for which that personal information was collected and as permitted or required by law.
Information Security
We have implemented physical, organizational, contractual and technological security measures with a view to protecting your personal information and other information from loss or theft, unauthorized access, disclosure, copying, use or modification. We have taken steps to ensure that the only personnel who are granted access to your personal information are those with a business ‘need-to-know’ or whose duties reasonably require such information.
Despite the measure outlined above, no method of information transmission or information storage is 100% secure or error-free, so we unfortunately cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the contact information in the “Contact Us” section below.
Rights Regarding Your Personal Information
You have some rights regarding your personal information. To learn more about your rights, please click here.
We will take steps to ensure that your personal information is kept as accurate, complete and up-to-date as reasonably necessary. We will not routinely update your personal information, unless such a process is necessary. We expect you, from time to time, to supply us with updates to your personal information, when required.
However, to make sure that the information we hold on you is accurate and up to date, please inform us immediately of any change in your personal information.
On written request and subject to proof of identity, you may consult the personal information that we have collected, used or disclosed, and ask that any necessary corrections be made, where applicable, as authorized or required by law.
In addition, under certain circumstances, you have the following rights:
- Withdrawal of your consent. You may withdraw your consent to the disclosure or use of the personal information collected;
- If applicable, you may have the right to request that personal information held about you no longer be disclosed;
- Where applicable, you may have the right to request information about the use of any automated decision system and the impact it may have on you.
Under the GDPR, if you are located within the European Union (“EU”), you may be entitled to additional rights, including: (i) the right to withdraw consent to processing where consent is the basis of processing; (ii) the right to object to unlawful data processing, under certain conditions; (iii) the right to erasure of Personal Information about you, under certain conditions; (iv) the right to demand that we restrict processing of your Personal Information, under certain conditions, if you believe we have exceeded the legitimate basis for processing, processing is no longer necessary, or believe your Personal Information is inaccurate; (v) the right to data portability of Personal Information concerning you that you provided us in a structured, commonly used, and machine-readable format, under certain conditions; (vi) the right to object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you, under certain conditions. If you want to learn more about your rights under the GDPR, you can visit the European Commission’s page on Data Protection at: https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en.
You also have the right to lodge a complaint with the relevant data protection authority.
We may require that you provide sufficient identification to fulfill your request to access or correct your personal information. Any such identifying information will be used only for this purpose.
For Canadian users using the site and the services to submit catch data within Canada only: you have the right to the correction of, access to, and protection of your personal information under the Privacy Act. If you have any concerns about the Department of Fisheries and Oceans’ treatment of your personal information, you may contact the Department’s Access to Information and Privacy Coordinator. If you are not satisfied with the outcome, you may then file a complaint with the Privacy Commissioner of Canada. Personal information collected through the ELOGS application is described in the Personal Information Bank (PIB) DFO PPU 410. For more information, visit Info Source at www.infosource.gc.ca.
International and Interprovincial Transfer and Storage of Information
Your personal information is currently hosted in Canada. For more information, please click here.
l information may be stored and processed in Canada and in any country where we have facilities or in which we engage third party service providers. As a result, your personal information may be transferred to countries outside your country of residence, which may have different data protection rules than in your country. While such information is outside of your country, it is subject to the laws of the country in which it is located, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country. However, our practices regarding your personal information will at all times continue to be governed by this Privacy Policy and, if applicable, we will comply with the GDPR requirements providing adequate protection for the transfer of personal information from the EU to third country, such as standard contractual clauses.
Third Party Websites and Services
This privacy policy applies only to our products and services. This privacy policy does not extend to any websites or products or services provided by third parties. We do not assume responsibility for the privacy practices of such third parties, and we encourage you to review all third party privacy policies prior to using third party websites or products or services.
Children’s Information
Our products and services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. Children under the age of 16 should not use our products and services and should not provide us with their personal information.
Privacy Policy Updates
This privacy policy is current as of the “updated” date which appears at the top of this page. We may modify this privacy policy from time to time. When changes are made to this privacy policy, they will become immediately effective when published in a revised privacy policy posted on our website unless otherwise noted. We may also communicate the changes through our services or by other means. By submitting your personal information to us, by registering for or using any of the services we offer, by using our website, or by voluntarily interacting with us after we publish or communicate a notice about the changes to this privacy policy, you consent to our collecting, using and disclosing your personal information as set out in the revised privacy policy.
Contact Us
All comments, questions, concerns or complaints regarding your personal information or our privacy practices should be sent to our Privacy Officer as follows:
Address:
Attention: Privacy Officer
2400 – 1055 West Georgia Street
Vancouver, BC
Canada
V6E 3P3
Phone: 1-888-221-1953
By e-mail:
privacy@vericatch.com
Privacy Policy
Vericatch Solutions (“Vericatch”, “we” or “our”) is committed to protecting your privacy and safeguarding your personal information. The purpose of this privacy policy is to inform you about our privacy practices, including how we collect, use and disclose your personal information.
This privacy policy relates to all of our activities, including our website located at https://vericatch.com//, as well as our applications such as ELOGS, FisheriesApp, FisheriesApp2 and KnowYour.Fish (together the “Website”), unless we have provided you with a separate privacy policy for a particular product, service or activity.
Please review this privacy policy carefully. By submitting your personal information to us, by registering for or using any of the services we offer, by using our website, or by voluntarily interacting with us, you consent to our collecting, using and disclosing your personal information as set out in this privacy policy, as revised from time to time.
WHAT’S IN THIS PRIVACY POLICY?
Meaning of Personal Information
Personal Information We Collect
How We Use Your Personal Information and Applicable Legal Bases
How We Share Your Personal Information
Retention of Personal Information
Rights Regarding Your Personal Information
International Transfer and Storage of Information
Third Party Websites and Services
Meaning of Personal Information
“Personal information” means information that directly or indirectly identifies an individual. This information may include, but is not limited to, your name, mailing address, e-mail address and telephone number.
Personal information does not include information that has been anonymized in such a way that there is no serious possibility it can be used to identify an individual, whether on its own or in combination with other information.
Personal Information We Collect
When you visit our Website and the various areas linked to personal accounts, we collect some personal information about you. For more information, please click here
The personal information we collect is generally in one or more of the following categories.
- For individuals who use our products and services, including our Website, we may collect information from you or from your use of our products or services or from your activities on the site.Information we may be required to collect by your government, including identity information and fishing activity. For example, if you are in Canada, we may provide information such as fisher identification number, preferred language, and first and last name of the captain to the Canadian Department of Fisheries and Oceans.
- Information you submit to us through your use of our products or services:
- Through applications such as ELOGS, we may collect your first and last name, email address, encrypted password, phone number, fishing licence number, vessel name, vessel registration number, ELOGS key, information about your role (for example, fisher or fishery manager). We may also collect other personal information that you voluntarily provide us in the available user-defined fields.
- When you participate in our Test Crew program, we may collect your first and last name, email address province or territory, fishing area, what species you fish for, your fishing season, and type of device used.
- Catch Data, i.e. fishing areas, which may include messages, materials, data, text, commercial information, sounds, photos, videos, graphics, code or applications that contain personal information.
- Information we automatically collect: log data and information relating to your use of our products and services.
Like most websites and other Internet services, we may collect certain technical and device information about your use of our website. Such information may include your Internet protocol address, information about your device, browser and operating system, and the date and time of your visit.
We may also use “cookies” or enlist third party services which use cookies to track your preferences and activities on our website. Cookies are small data files transferred to your computer’s hard-drive by a website. They keep a record of your preferences, making your subsequent visits to the site more efficient. With your consent, we may also use them to identify you, and for locating, tracking or profiling purposes. Cookies or similar technologies may be stored locally on mobile devices or on computer servers operated or controlled by our third-party service providers. We may employ third party service providers to place advertisements about our products, Services and applications on other websites. The use of cookies or other similar technologies by such third parties is governed by their privacy policies. You may limit the automatic collection of certain information on our Website by deciding not to activate the cookies using your browser options. Please be aware that disabling cookies may prevent you from using specific features on our Website. You can also visit http://www.allaboutcookies.org for an overview of how to manage cookies on most common browsers. - Other Interactions. For individuals who otherwise interact with us, whether in person, by phone or email, through social media or otherwise, including individuals who might be interested in acquiring our products or services, who sign-up to receive newsletters or other communications, or who respond to surveys and questionnaires, we may collect information that you provide to us during these interactions. This information may include your name, e-mail address other contact information, and how we originally obtained your contact information (for example, at an event). With your express consent only, we may record interactions such as phone calls.
How We Use Your Personal Information and Applicable Legal Bases
Vericatch collects, uses, discloses and retains your personal information, with your consent or as permitted or required by law, to provide and improve our services to you. We also use it to meet our legal obligations. For more information, please click here
We collect, use and disclose your personal information with your consent or as permitted or required by law. Subject to applicable laws, your consent may be express or implied, depending on the circumstances and the sensitivity of the personal information in question. If you choose to provide personal information to us, we assume that you consent to the collection, use and disclosure of your personal information as outlined in this privacy policy.
Typically, we will seek your consent at the time your personal information is collected. Where we want to use your personal information for a purpose not previously identified to you at the time of collection, we will seek your consent prior to our use of such information for this new purpose.
You may withdraw your consent to our collection, use or disclosure of your personal information at any time by contacting us using the contact information in the “Contact Us” section below. However, before we implement the withdrawal of consent, we may require proof of your identity. In some cases, withdrawal of your consent may mean that we will no longer be able to provide certain products or services.
If you provide personal information about another individual to us, it is your responsibility to obtain the consent of that individual to enable us to collect, use and disclose his or her information as described in this privacy policy.
We may use your personal information and other information for purposes such as:
- to provide you with our products and services and to support your use of our products and services. Applicable legal basis under the General Data Protection Regulation (“GDPR”): performance of a contract;
- to protect the security or integrity, to help us address problems with and improve the Website, and/or our products and services. Applicable legal basis under the GDPR: legitimate interest;
- to request feedback and otherwise contact you about your use of the Website and/or our products and services. Applicable legal basis under the GDPR: consent;
- to notify you about important changes to our Website and/or our products and services. Applicable legal basis under the GDPR: performance of a contract;
- for our internal business purposes, such as to analyze trends and statistics, for audits, to develop new products, to enhance our websites, to improve our products and services, to identify usage trends and to determine the effectiveness of our promotional campaigns. Applicable legal basis under the GDPR: legitimate interest;
- to prevent, detect and investigate activity and transactions that are suspicious, fraudulent, or violate our Terms and Conditions. Applicable legal basis under the GDPR: legal obligation;
- to contact you if necessary regarding your transactions with us, changes to our terms, conditions, and policies and/or for other administrative purposes. Applicable legal basis under the GDPR: performance of a contract;
- in an emergency situation to protect your personal safety or that of site visitors or any third party. Applicable legal basis under the GDPR: legal obligation;
- with your consent when required, to communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions;
- to comply with our obligations under applicable laws; Applicable legal basis under the GDPR: legal obligation; or
- as otherwise required or authorized by law.
We may use your personal information and other information for purposes for which we have obtained your consent, and for such other purposes as may be permitted or required by applicable law.
How We Share Your Personal Information
We may provide your personal information to our service providers and partners to provide our services. We may also disclose your personal information to meet a legal obligation or to enforce our rights. For more information, please click here
We rely on third party services providers to perform a variety of services on our behalf, including without limitation, vendors, consultants and credit card or payment processing companies (“Service Providers”). When we engage Service Providers who manage customer information on our behalf and/or perform services on our behalf, such as conducting surveys, sending communications or helping prevent fraudulent transactions, we may share your personal information with such Service Providers under the requirement that such personal information is used only to provide services to us.
Please find below a non-exhaustive list of the Service Providers we use, as well as links to their respective privacy policies:
Mailchimp (for marketing emails): https://www.intuit.com/privacy/statement/
Pipedrive (for customer relations management): https://www.pipedrive.com/en/privacy
WordPress (to manage certain sections of our website): https://en-ca.wordpress.org/about/privacy/
Stripe: (online payment process service provider): https://stripe.com/fr-ca/privacy. Note that we collect information such as payment status (payment success/failure), subscription status (active/inactive), duration of subscription, end date of description, and Stripe customer ID.
We do not collect payment card information. If you make an online payment using a payment card, such as a credit card or debit card, you are connected directly to Stripe and your payment card information is collected and processed by that service provider.
If we provide your information to service providers, then we require that the service providers maintain the confidentiality of your personal information and keep your personal information secure. We also require that they only use your personal information for the limited purposes for which it is provided. When our service providers no longer need your personal information for those limited purposes, we require that they dispose of the personal information. We do not authorize the service providers to disclose your personal information to unauthorized parties or to use your personal information for their direct marketing purposes. If you would like more information about our service providers, please contact us using the contact information in the “Contact Us” section below.
Additionally, we may use and disclose your information when we believe such use or disclosure is permitted, necessary or appropriate:
(a) under applicable law, including laws outside your country of residence;
(b) to comply with legal processes;
(c) to respond to requests from public and government authorities
(d) to enforce the terms of the agreements for our products and services;
(e) to protect our operations or those of any of our affiliates or subsidiaries;
(f) to protect our rights, privacy, safety or property, and/or those of our affiliates, you or others; and
(g) to allow us to pursue available remedies or limit the damages that we may sustain. In addition, we may transfer your personal information and other information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, brands, affiliates, subsidiaries or other assets.
If we otherwise intend to disclose your personal information to a third party, we will identify that third party and the purpose for the disclosure, and obtain your consent.
Opting Out of Communications
If you no longer want to receive marketing-related emails from us, you may opt out of receiving marketing-related emails by clicking the “unsubscribe” link at the bottom of any email you receive from us, or, if you created an online account when you registered to receive our emails, you may log-in to your account and make changes to your communication preferences. You may also opt out by using the contact information in the “Contact Us” section below.
We will endeavour to respond to your opt-out request promptly, but we ask that you please allow us a reasonable time to process your request. Please note that if you opt-out from receiving marketing-related emails, we may still need to send you communications about your use of our products or services, or other matters.
Retention of Personal Information
We will use, disclose or retain your personal information only for as long as necessary to fulfill the purposes for which that personal information was collected and as permitted or required by law.
Information Security
We have implemented physical, organizational, contractual and technological security measures with a view to protecting your personal information and other information from loss or theft, unauthorized access, disclosure, copying, use or modification. We have taken steps to ensure that the only personnel who are granted access to your personal information are those with a business ‘need-to-know’ or whose duties reasonably require such information.
Despite the measure outlined above, no method of information transmission or information storage is 100% secure or error-free, so we unfortunately cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the contact information in the “Contact Us” section below.
Rights Regarding Your Personal Information
You have some rights regarding your personal information. To learn more about your rights, please click here.
We will take steps to ensure that your personal information is kept as accurate, complete and up-to-date as reasonably necessary. We will not routinely update your personal information, unless such a process is necessary. We expect you, from time to time, to supply us with updates to your personal information, when required.
However, to make sure that the information we hold on you is accurate and up to date, please inform us immediately of any change in your personal information.
On written request and subject to proof of identity, you may consult the personal information that we have collected, used or disclosed, and ask that any necessary corrections be made, where applicable, as authorized or required by law.
In addition, under certain circumstances, you have the following rights:
- Withdrawal of your consent. You may withdraw your consent to the disclosure or use of the personal information collected;
- If applicable, you may have the right to request that personal information held about you no longer be disclosed;
- Where applicable, you may have the right to request information about the use of any automated decision system and the impact it may have on you.
Under the GDPR, if you are located within the European Union (“EU”), you may be entitled to additional rights, including: (i) the right to withdraw consent to processing where consent is the basis of processing; (ii) the right to object to unlawful data processing, under certain conditions; (iii) the right to erasure of Personal Information about you, under certain conditions; (iv) the right to demand that we restrict processing of your Personal Information, under certain conditions, if you believe we have exceeded the legitimate basis for processing, processing is no longer necessary, or believe your Personal Information is inaccurate; (v) the right to data portability of Personal Information concerning you that you provided us in a structured, commonly used, and machine-readable format, under certain conditions; (vi) the right to object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you, under certain conditions. If you want to learn more about your rights under the GDPR, you can visit the European Commission’s page on Data Protection at: https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en.
You also have the right to lodge a complaint with the relevant data protection authority.
We may require that you provide sufficient identification to fulfill your request to access or correct your personal information. Any such identifying information will be used only for this purpose.
For Canadian users using the site and the services to submit catch data within Canada only: you have the right to the correction of, access to, and protection of your personal information under the Privacy Act. If you have any concerns about the Department of Fisheries and Oceans’ treatment of your personal information, you may contact the Department’s Access to Information and Privacy Coordinator. If you are not satisfied with the outcome, you may then file a complaint with the Privacy Commissioner of Canada. Personal information collected through the ELOGS application is described in the Personal Information Bank (PIB) DFO PPU 410. For more information, visit Info Source at www.infosource.gc.ca.
International and Interprovincial Transfer and Storage of Information
Your personal information is currently hosted in Canada. For more information, please click here.
l information may be stored and processed in Canada and in any country where we have facilities or in which we engage third party service providers. As a result, your personal information may be transferred to countries outside your country of residence, which may have different data protection rules than in your country. While such information is outside of your country, it is subject to the laws of the country in which it is located, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country. However, our practices regarding your personal information will at all times continue to be governed by this Privacy Policy and, if applicable, we will comply with the GDPR requirements providing adequate protection for the transfer of personal information from the EU to third country, such as standard contractual clauses.
Third Party Websites and Services
This privacy policy applies only to our products and services. This privacy policy does not extend to any websites or products or services provided by third parties. We do not assume responsibility for the privacy practices of such third parties, and we encourage you to review all third party privacy policies prior to using third party websites or products or services.
Children’s Information
Our products and services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. Children under the age of 16 should not use our products and services and should not provide us with their personal information.
Privacy Policy Updates
This privacy policy is current as of the “updated” date which appears at the top of this page. We may modify this privacy policy from time to time. When changes are made to this privacy policy, they will become immediately effective when published in a revised privacy policy posted on our website unless otherwise noted. We may also communicate the changes through our services or by other means. By submitting your personal information to us, by registering for or using any of the services we offer, by using our website, or by voluntarily interacting with us after we publish or communicate a notice about the changes to this privacy policy, you consent to our collecting, using and disclosing your personal information as set out in the revised privacy policy.
Contact Us
All comments, questions, concerns or complaints regarding your personal information or our privacy practices should be sent to our Privacy Officer as follows:
Address:
Attention: Privacy Officer
2400 – 1055 West Georgia Street
Vancouver, BC
Canada
V6E 3P3
Phone: 1-888-221-1953
By e-mail:
privacy@vericatch.com