Support Centre

It’s easy to get started when you sign up for our ELOGS, here’s how:

Step One: Sign Up on Our Website

• Create your account on the vericatch.com website. You must create an account before using the mobile app.
• Confirm your account via the email we send you.
• Select your fishery type and service level; you can trial the software for free for two weeks before you switch to a paid account.
• Click on the red “Setup Fishery” button (or refer to the videos below for additional support) which will walk you through the process of adding your: 
  • ELOG Key* & FIN
  • Licenses & Preferences – Fishing license number etc
  • Profile – Name & contact information
  • My Vessels – Vessel ID # & name

Step Two: Download and Login to our App on Your Mobile Device

Note: please set up your account on our website before you login into FisheriesApp2.

• Download our free FisheriesApp from the Google Play App Store or the Apple App Store. Follow these links or search for “Vericatch FisheriesApp” on your preferred app store.
• Once you’ve downloaded the app, you can sign in using the account details you created in Step One.

*ELOG Key:

In order to submit your data to the DFO, the Government of Canada requires that you create a unique ELOG Key.

If you don’t have one already, there are two methods to generate an ELOG key, both described in detail on the DFO website found here.

• Option 1) Use a secure sign-in partner (such as your online banking sign-in, which you may have used to sign in to other government websites in the past.)
• Option 2) Using a GCkey.

Using a secure sign-in partner (Option 1) is our suggested method.

We have a full library of getting started videos to help you get set up and get going:

We also have a full set of getting started videos in the following languages:

• Mandarin
• Cantonese
• Vietnamese