Our in-person sessions are over, but we still have many ways to support you transitioning from paper to electronic logbooks.
2025 has gotten off to a busy start! Our team has hosted over 100 In-Person ELOG Training Sessions and onboarded thousands of ELOG users. Our in-person sessions are over, but we still have many ways to support you transitioning from paper to electronic logbooks.
We aim to offer as much support as possible during this crunch time as users transition to ELOGs. To that end, we’ve hired additional support staff and provide phone support at 1-888-221-1953 seven days a week. Here are our updated support hours:
- Segunda-feira to Sexta-feira: 8 am – 8 pm Atlantic Time
- Sábado and Domingo: 8 am – 5 pm Atlantic Time
For more support, you can join one of our ELOG Set Up Webinars or set up a small group ELOG Set-Up Support Session.
We wanted to introduce you to Barry and Katie, the voices you’ll most likely hear at the end of the phone when you call us!
Katie Savoie
Katie’s based in New Brunswick and has been helping customers remotely since 2020. She’s worked with both government agencies and private companies—and what she loves most is finding solutions that leave people feeling confident and supported.
We asked her what she’d like users to know before they call us. She said it’s great if people leave a callback number and an overview of their support request if they don’t reach us right away by phone and have to leave a message. If they’re emailing us and can do the same, then we can call you back and provide more immediate support.
Katie grew up in small towns all across Canada—from Ontario to B.C. to the Northwest Territories. She’s also a big fan of sport fishing, especially fly fishing for Atlantic Salmon. She used to tie her own flies, and says the best feeling is catching a salmon with a fly she made herself.
Barry Myatt
Barry lives in the small fishing community of Chezzetcook, on Nova Scotia’s Eastern Shore. For the past 10 years, he’s supported over 600 fuel delivery drivers and over 5,000 staff at a Canadian oil and gas company. Before that, he spent almost five years at BlackBerry providing customer support to BlackBerry users worldwide.
When we asked Barry what he’d like you to know, and he pointed to our free online webinars. They walk you through ELOG setup step-by-step and give you a chance to ask questions live.
Barry’s also a big motorcycle fan. Years ago, his wife taught him how to ride—and after some practice, they took off on their first big trip across Newfoundland.
How Our In-House Development Team Supports You
Did you know we’re the only Canadian ELOG provider with our own in-house development team? Here’s why that matters:
Faster fixes and smoother updates
If something needs tweaking, the folks who built the system are right here to handle it. That means faster turnaround and less waiting.
Features that reflect what you need
We keep a close feedback loop between users, support, and our developers—so your suggestions don’t get lost. They help shape what comes next.
Fewer glitches, more reliability
Because we control how everything works together, the experience is more seamless—and we can jump in quickly if anything goes wrong.
Stronger data privacy and security
With no third-party developers involved, we have tighter oversight of how your information is handled.
Your voice carries more weight
Support, product, and engineering are all under one roof—so your feedback travels faster and lands with the people who can act on it.
More innovation, less waiting
We’re able to move faster, try new things, and roll out features without waiting on someone else’s timeline.
Have questions about how we’re building or improving ELOGs? We’d love to hear from you.
Additional reading:
- Learn more about our ELOGS here
- Find out more about the DFO national ELOG mandate here
- Discover how to get started with our ELOGS here
